Privacy Policy

1. Introduction RAX2 Assets (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and how we keep it secure.

We are the data controller for the information you provide to us. Our website address is [Please insert your website URL here].

2. What Data We Collect We may collect and process the following data about you:

  • Information You Provide to Us: This is information you voluntarily provide by filling in forms on our website (such as the contact form) or by corresponding with us by phone, email, or in person. This may include your name, email address, phone number, and the nature of your enquiry.
  • Information We Collect Automatically: When you visit our website, we may automatically collect technical information, including your IP address, browser type, and information about your visit (such as pages viewed) through the use of cookies.
  • Client Information: If you become a client, we are legally required to collect further information to fulfil our services and comply with “Know Your Customer” (KYC) and Anti-Money Laundering (AML) regulations. This may include proof of identity, address, and payment details.

3. How We Use Your Data We use your information for the following purposes:

  • To Provide Our Services: To respond to your enquiries and provide you with the information, products, and services you request from us.
  • To Improve Our Website: To use analytics to understand how visitors use our site, allowing us to improve user experience and our services.
  • To Meet Legal Obligations: To comply with our legal, regulatory, and tax responsibilities, including identity verification.

4. Cookies Our website uses cookies to distinguish you from other users. These are small files placed on your device that help us provide you with a good experience when you browse and also allow us to improve our site.

We use:

  • Strictly Necessary Cookies: These are required for the operation of our website.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how they move around our site. This helps us improve our website’s performance.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies.

5. How We Share and Protect Your Data We take your privacy seriously and will not sell your data. We only share your data with trusted third parties when necessary, for example:

  • To Fulfil Your Order: With secure, insured delivery partners or our high-security vaulting providers.
  • For Legal Reasons: With law enforcement or regulatory bodies if we are under a legal duty to do so.
  • With Service Providers: With our website and IT support services to maintain the security and performance of our site.

We have implemented strong security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

6. Embedded Content from Other Websites Articles on this site may include embedded content (e.g., videos, images, market data charts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

7. How Long We Retain Your Data We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for.

  • Enquiries: If you make an enquiry but do not become a client, we will typically delete your data after a reasonable period.
  • Client Records: We are legally required to hold data about our clients (including purchase and identity records) for a minimum of [e.g., six years] after the end of our business relationship for tax and regulatory purposes.

8. Your Data Protection Rights Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate data we hold about you.
  • Request erasure of your personal data (subject to our legal obligations).
  • Object to processing of your personal data.
  • Request the restriction of processing of your personal data.

9. How to Contact Us If you have any questions about this privacy policy or wish to exercise any of your rights, please contact us at: info@rax2assets.com