Frequently Asked Questions
Your most common questions, answered. We believe in providing clear, transparent guidance to help you make informed decisions about your precious metals investment.
Q. What is your delivery process?
Once your order is confirmed, a member of the RAX2 Assets team will provide you with a dispatch update and a unique tracking number. For your complete peace of mind, all our deliveries are fully insured and discreetly packaged, from our vault to your door.
Q. Is investment gold subject to VAT?
No. Investment-grade gold is VAT-exempt in the United Kingdom. This includes all gold bullion coins and bars, such as those offered by RAX2 Assets.
Q. Why should I consider "graded" coins?
“Graded” coins have been professionally assessed for their condition and authenticity by an independent third party, such as the PCGS (Professional Coin Grading Service) or NGC (Numismatic Guaranty Corporation). They are then sealed in a secure, tamper-proof case.
This certification not only guarantees the coin’s authenticity but also its condition, which can add to its numismatic (collector) value. As part of our commitment to quality, RAX2 Assets can source high-grade coins from these top-tier services.
Q. Why is our price for gold higher than the spot price?
This is an excellent question and central to understanding the gold market. The “spot price” is the live market price for raw, unrefined gold traded in large volumes.
The price you pay for a physical bullion product (like a coin or bar) includes a “premium.” This premium covers the costs of minting, manufacturing, certification (assaying), secure transportation, and insurance.
As a company built on transparency, we are committed to keeping this premium highly competitive.
Q. What does "bullion" mean?
“Bullion” refers to investment-grade precious metals—typically gold or silver—in the form of bars, ingots, or coins. The value of a bullion item is derived almost entirely from its precious metal content and weight, rather than its rarity or collector’s value.
Q. Are any gold coins exempt from Capital Gains Tax (CGT)?
Yes. This is a significant advantage for UK investors. Any coin that is considered British legal currency is exempt from Capital Gains Tax (CGT).
The most popular examples of these CGT-free coins are the Gold Britannia and the Gold Sovereign, both produced by The Royal Mint.
Q. Why should I choose RAX2 Assets over a larger online dealer?
As a family-run business, we offer a personal, one-to-one relationship that larger, impersonal firms can’t. You are not just an order number to us. We provide the same competitive pricing and high-quality, LBMA-approved products as the largest dealers, but with dedicated service and advice tailored to you
Q. Is there a minimum investment amount?
We are here to help everyone, from first-time buyers to established investors. There is no minimum for purchasing gold for delivery. We welcome you to contact us to discuss your specific goals, and we’ll provide the same dedicated service regardless of your investment size.
Q. How do I know the gold I'm buying is genuine?
Our commitment to quality is absolute. We source all our new bullion directly from the world’s most respected LBMA (London Bullion Market Association) approved mints and refineries, such as The Royal Mint and PAMP Suisse. Every bar comes sealed in its own certified assay card, and all our coins are verified for authenticity. We guarantee every item we sell.
Q. What is the difference between a "graded" coin and a "loose" (ungraded) bullion coin?
A “graded coin” has been sent to a third-party company to be assessed for its condition and rarity. It is then sealed in a plastic case (or “slab”) and is primarily aimed at collectors, who may pay a high premium for a rare date or perfect condition.
A “loose” or “ungraded” coin is a standard bullion coin, such as a new Gold Britannia or Sovereign. Its value is tied directly to its precious metal content. This is the standard, most popular, and most cost-effective product for those looking to invest in physical gold.
Q. If a coin isn't "graded," how do I know it's authentic?
This is a core part of our expertise. We guarantee the authenticity of every item we sell.
All our new coins are sourced directly from The Royal Mint or other LBMA (London Bullion Market Association) approved mints.
Any “buy-back” coins we acquire are rigorously verified by our in-house specialists using industry-standard, non-invasive testing for weight, dimensions, and purity.
Q. Why should I buy a "loose" bullion coin instead of a graded one?
For investment purposes, the advantages are clear:
Lower Premiums: You are not paying the extra fees for grading, “slab” casing, or a collector’s markup. More of your money goes directly into the value of the gold itself.
Focus on Investment: The value of a bullion coin is simple and transparent—it’s tied to the global spot price of gold. The value of a graded coin is speculative, based on a collector’s market.
High Liquidity: Standard bullion coins like Britannias are the most recognised and easily traded gold products in the world.
Q. Are "loose" Gold Britannias or Sovereigns still Capital Gains Tax (CGT) free?
Yes, absolutely. The CGT-free status of these coins is due to their classification as British legal tender. This tax exemption has nothing to do with whether the coin is in a plastic “graded” case or not. This is a key reason why loose, ungraded bullion coins are the most popular and tax-efficient choice for UK investors.
Q. Does "ungraded" mean the coin is in poor condition?
Not at all. In this context, “ungraded” simply means it has not been sent to a numismatic (collector) grading company. A “loose” coin, such as a new 2024 Gold Britannia, will be in brand new, “Mint State” or “Brilliant Uncirculated” (BU) condition, direct from the mint.
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